{"id":269639,"date":"2026-11-11T13:38:33","date_gmt":"2026-11-11T09:38:33","guid":{"rendered":"https:\/\/www.saudigerman.com\/?page_id=269639"},"modified":"2026-11-11T16:16:08","modified_gmt":"2026-11-11T12:16:08","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.saudigerman.com\/ar\/terms-and-conditions\/","title":{"rendered":"\u0627\u0644\u0628\u0646\u0648\u062f \u0648 \u0627\u0644\u0638\u0631\u0648\u0641"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"269639\" class=\"elementor elementor-269639\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f8585 e-flex e-con-boxed e-con e-parent\" data-id=\"69f8585\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a310757 elementor-widget elementor-widget-html\" data-id=\"a310757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\n  Saudi German Hospital Dubai - Terms & Conditions (www.saudigerman.com\/terms-and-conditions\/)\r\n  Paste this whole file into ONE Elementor \"HTML\" widget.\r\n  Page settings: Template = Elementor Full Width (or Canvas), Hide Title = on. 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.card{display:flex;align-items:center;justify-content:center;width:68px;height:44px;background:var(--white);border:1px solid var(--line);border-radius:4px}\r\n#sgh-pol .small{font-size:13px !important;color:var(--muted) !important}\r\n\r\n\/* RESPONSIVE *\/\r\n@media (max-width:1024px){\r\n  #sgh-pol .body{grid-template-columns:minmax(0,1fr);gap:40px;padding-block:48px 72px}\r\n  #sgh-pol .toc{position:static}\r\n  #sgh-pol .toc ol{display:flex;flex-wrap:wrap;gap:8px;border:0}\r\n  #sgh-pol .toc ol a{padding:6px 14px;margin:0;border:1px solid var(--line);border-radius:999px;font-size:13px}\r\n  #sgh-pol .help{display:none}\r\n  #sgh-pol .foot-grid{grid-template-columns:1fr 1fr;gap:40px}\r\n  #sgh-pol .foot-grid > div:first-child{grid-column:1\/-1}\r\n}\r\n@media (max-width:640px){\r\n  #sgh-pol .w{padding-inline:16px}\r\n  #sgh-pol .hero{padding-block:48px 40px}\r\n  #sgh-pol .hero .lead{font-size:16px}\r\n  #sgh-pol .meta{flex-direction:column}\r\n  #sgh-pol .meta div{border:0;margin:0;padding-inline-end:0}\r\n  #sgh-pol .tabs li:first-child a{padding-inline-start:0}\r\n  #sgh-pol .tabs a{padding-inline:12px}\r\n  #sgh-pol section{padding-block-end:36px;margin-block-end:36px}\r\n  #sgh-pol h2{gap:12px}\r\n  #sgh-pol .facts{grid-template-columns:minmax(0,1fr)}\r\n  #sgh-pol .foot-grid{grid-template-columns:minmax(0,1fr);gap:32px}\r\n  #sgh-pol .btn{width:100%;justify-content:center}\r\n}\r\n<\/style>\r\n<div id=\"sgh-pol\" lang=\"en\">\r\n  <header class=\"hero band\"><div class=\"w\">\r\n    <nav class=\"crumb\" aria-label=\"Breadcrumb\"><a href=\"\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><span>Policy<\/span><\/nav>\r\n    <h1>Terms &amp; Conditions<\/h1>\r\n    <p class=\"lead\">The terms that apply when you use this website and pay online for our healthcare services and products.<\/p>\r\n    <div class=\"meta\">\r\n      <div><small>Company<\/small><span>Bait Al Batterjee Hospitals Management LLC<\/span><\/div>\r\n      <div><small>Last updated<\/small><span>10 November 2026<\/span><\/div>\r\n      <div><small>Applies to<\/small><span>www.saudigerman.com<\/span><\/div>\r\n    <\/div>\r\n  <\/div><\/header>\r\n  <nav class=\"tabs band\" aria-label=\"Company information and policies\"><div class=\"w\"><ul><li><a href=\"\/about-us\/\">About Us<\/a><\/li><li><a href=\"\/terms-and-conditions\/\" aria-current=\"page\">Terms &amp; Conditions<\/a><\/li><li><a href=\"\/privacy-policy\/\">Privacy &amp; Cookies<\/a><\/li><li><a href=\"\/refund-policy\/\">Refund Policy<\/a><\/li><li><a href=\"\/cancellation-policy\/\">Cancellation Policy<\/a><\/li><li><a href=\"\/delivery-policy\/\">Delivery &amp; Confirmation<\/a><\/li><li><a href=\"\/contact-us\/\">Contact Us<\/a><\/li><\/ul><\/div><\/nav>\r\n  <div class=\"w body\">\r\n    <aside class=\"toc\" aria-label=\"On this page\">\r\n      <span class=\"label\">On this page<\/span>\r\n      <ol><li><a href=\"#owner\">Website owner<\/a><\/li><li><a href=\"#domicile\">Country of domicile and governing law<\/a><\/li><li><a href=\"#payments\">Payment methods and currency<\/a><\/li><li><a href=\"#sanctions\">Sanctioned countries<\/a><\/li><li><a href=\"#minors\">Minors<\/a><\/li><li><a href=\"#accounts\">Your account and responsibilities<\/a><\/li><li><a href=\"#services\">Services, prices and medical care<\/a><\/li><li><a href=\"#policies\">Refunds, cancellations and delivery<\/a><\/li><li><a href=\"#liability\">Use of the Website and liability<\/a><\/li><li><a href=\"#changes\">Changes to these terms<\/a><\/li><\/ol>\r\n      <div class=\"help\"><p>Questions about this page?<\/p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><a href=\"tel:8002211\">800 2211 (toll free, UAE)<\/a><\/div>\r\n    <\/aside>\r\n    <article>\r\n      <section id=\"owner\" aria-labelledby=\"owner-h\"><h2 id=\"owner-h\"><span class=\"n\">01<\/span>Website owner<\/h2>\r\n<p>www.saudigerman.com (the \"Website\") is owned, maintained and operated by <strong>Bait Al Batterjee Hospitals Management LLC<\/strong>, trading as Saudi German Hospital Dubai (\"we\", \"us\", \"our\"). These terms apply to every visit to the Website and every purchase made through it. By using the Website you agree to these terms. If you do not agree, please do not use the Website.<\/p>\r\n      <\/section>\r\n      <section id=\"domicile\" aria-labelledby=\"domicile-h\"><h2 id=\"domicile-h\"><span class=\"n\">02<\/span>Country of domicile and governing law<\/h2>\r\n<p class=\"note\">United Arab Emirates is our country of domicile.<\/p><p>These terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.<\/p><p>Any purchase, dispute or claim arising out of or in connection with this Website shall be governed and construed in accordance with the laws of UAE. The courts of Dubai, United Arab Emirates have jurisdiction over any such dispute.<\/p>\r\n      <\/section>\r\n      <section id=\"payments\" aria-labelledby=\"payments-h\"><h2 id=\"payments-h\"><span class=\"n\">03<\/span>Payment methods and currency<\/h2>\r\n<p>We accept online payments using <strong>Visa<\/strong> and <strong>Mastercard<\/strong> credit and debit cards in <strong>UAE Dirham (AED)<\/strong>.<\/p><ul><li>The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt.<\/li><li>The amount charged to the card will be shown in your card currency. If your card is not in AED, your card issuing bank converts the amount and may charge a foreign exchange fee.<\/li><li>Payments are processed by our licensed payment service provider over a secure connection. We do not store card details on the Website.<\/li><\/ul>\r\n      <\/section>\r\n      <section id=\"sanctions\" aria-labelledby=\"sanctions-h\"><h2 id=\"sanctions-h\"><span class=\"n\">04<\/span>Sanctioned countries<\/h2>\r\n<p>We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) sanctioned countries, or to individuals or entities on applicable sanctions lists, in accordance with the laws of the UAE.<\/p>\r\n      <\/section>\r\n      <section id=\"minors\" aria-labelledby=\"minors-h\"><h2 id=\"minors-h\"><span class=\"n\">05<\/span>Minors<\/h2>\r\n<p>Minors under the age of 18 shall be prohibited to register as a User of this Website and are not allowed to transact or use the Website. A parent or legal guardian may make a payment on behalf of a patient who is under 18.<\/p>\r\n      <\/section>\r\n      <section id=\"accounts\" aria-labelledby=\"accounts-h\"><h2 id=\"accounts-h\"><span class=\"n\">06<\/span>Your account and responsibilities<\/h2>\r\n<ul><li>You are responsible for maintaining the confidentiality of your account, user name and password, and for all activity under your account.<\/li><li>Please tell us straight away at <a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a> if you believe your account has been used without your permission.<\/li><li>The cardholder must retain a copy of transaction records and the Website's policies and rules.<\/li><li>You agree to give accurate, current and complete information when booking or paying, and to use the Website only for lawful purposes.<\/li><\/ul>\r\n      <\/section>\r\n      <section id=\"services\" aria-labelledby=\"services-h\"><h2 id=\"services-h\"><span class=\"n\">07<\/span>Services, prices and medical care<\/h2>\r\n<p>Descriptions and prices of services and products are shown on the Website in AED and include VAT where applicable. Prices may change, but the price confirmed at checkout is the price you pay for that order.<\/p><p>Paying online for a consultation, test or procedure secures your booking. Clinical decisions are made by our licensed doctors after assessment; if a doctor advises a different or additional service, any price difference will be explained to you before it is provided.<\/p><p>The Website gives general information only and does not replace medical advice. In an emergency call 998 or go to the nearest emergency department.<\/p>\r\n      <\/section>\r\n      <section id=\"policies\" aria-labelledby=\"policies-h\"><h2 id=\"policies-h\"><span class=\"n\">08<\/span>Refunds, cancellations and delivery<\/h2>\r\n<p>Refunds, cancellations and delivery of services and products are covered by our <a href=\"\/refund-policy\/\">Refund Policy<\/a>, <a href=\"\/cancellation-policy\/\">Cancellation Policy<\/a> and <a href=\"\/delivery-policy\/\">Delivery &amp; Confirmation Policy<\/a>, which form part of these terms. Refunds will be done only through the original mode of payment.<\/p>\r\n      <\/section>\r\n      <section id=\"liability\" aria-labelledby=\"liability-h\"><h2 id=\"liability-h\"><span class=\"n\">09<\/span>Use of the Website and liability<\/h2>\r\n<p>All content on the Website, including text, logos and images, belongs to us or our licensors and may not be copied without our written permission.<\/p><p>We work to keep the Website accurate and available but do not guarantee it will be free of errors or interruptions. To the extent permitted by UAE law, we are not liable for indirect or consequential loss arising from use of the Website.<\/p><p>The Website may link to third-party websites. We are not responsible for their content or privacy practices.<\/p>\r\n      <\/section>\r\n      <section id=\"changes\" aria-labelledby=\"changes-h\"><h2 id=\"changes-h\"><span class=\"n\">10<\/span>Changes to these terms<\/h2>\r\n<p>We may update these terms at any time. Changes take effect on the day they are posted on the Website, so please check this page regularly. Questions about these terms can be sent to <a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a>.<\/p>\r\n      <\/section>\r\n    <\/article>\r\n  <\/div>\r\n  <div class=\"foot band\"><div class=\"w foot-grid\">\r\n    <div>\r\n      <span class=\"label\">Website owner<\/span>\r\n      <p><strong>Bait Al Batterjee Hospitals Management LLC<\/strong>www.saudigerman.com is owned, maintained and operated by Bait Al Batterjee Hospitals Management LLC, the company named in our registered trade license, trading as Saudi German Hospital Dubai. United Arab Emirates is our country of domicile.<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">Contact<\/span>\r\n      <p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><br><a href=\"tel:8002211\">800 2211<\/a><br>Hessa Street 331 West, Al Barsha 3, P.O. Box 391093<br>Dubai, United Arab Emirates<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">We accept<\/span>\r\n      <div class=\"cards\"><span class=\"card\"><svg width=\"46\" height=\"16\" viewBox=\"0 0 46 16\" role=\"img\" aria-label=\"Visa\"><text x=\"23\" y=\"14\" text-anchor=\"middle\" font-family=\"Arial,Helvetica,sans-serif\" font-size=\"17\" font-weight=\"800\" font-style=\"italic\" fill=\"#1A1F71\" letter-spacing=\"1\">VISA<\/text><\/svg><\/span><span class=\"card\"><svg width=\"42\" height=\"26\" viewBox=\"0 0 42 26\" role=\"img\" aria-label=\"Mastercard\"><circle cx=\"15\" cy=\"13\" r=\"11\" fill=\"#EB001B\"\/><circle cx=\"27\" cy=\"13\" r=\"11\" fill=\"#F79E1B\"\/><path d=\"M21 3.8a11 11 0 0 1 0 18.4a11 11 0 0 1 0-18.4z\" fill=\"#FF5F00\"\/><\/svg><\/span><\/div>\r\n      <p class=\"small\">All online payments are charged in UAE Dirham (AED).<\/p>\r\n    <\/div>\r\n  <\/div><\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\/Policy Terms &amp; Conditions The terms that apply when you use this website and pay online for our healthcare services and products. CompanyBait Al Batterjee Hospitals Management LLC Last updated10 November 2026 Applies towww.saudigerman.com About Us Terms &amp; Conditions Privacy &amp; Cookies Refund Policy Cancellation Policy Delivery &amp; Confirmation Contact Us On this page Website&#8230;.<\/p>","protected":false},"author":1260,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-269639","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Terms &amp; Conditions - Saudi German Hospital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.saudigerman.com\/ar\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions\" \/>\n<meta property=\"og:description\" content=\"Home\/Policy Terms &amp; Conditions The terms that apply when you use this website and pay online for our healthcare services and products. 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