{"id":269663,"date":"2026-11-11T14:50:01","date_gmt":"2026-11-11T10:50:01","guid":{"rendered":"https:\/\/www.saudigerman.com\/?page_id=269663"},"modified":"2026-11-11T16:14:41","modified_gmt":"2026-11-11T12:14:41","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.saudigerman.com\/ar\/refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"269663\" class=\"elementor elementor-269663\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b277710 e-flex e-con-boxed e-con e-parent\" data-id=\"b277710\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef52a3 elementor-widget elementor-widget-html\" data-id=\"1ef52a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\n  Saudi German Hospital Dubai - Refund Policy (www.saudigerman.com\/refund-policy\/)\r\n  Paste this whole file into ONE Elementor \"HTML\" widget.\r\n  Page settings: Template = Elementor Full Width (or Canvas), Hide Title = on. 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div{border:0;margin:0;padding-inline-end:0}\r\n  #sgh-pol .tabs li:first-child a{padding-inline-start:0}\r\n  #sgh-pol .tabs a{padding-inline:12px}\r\n  #sgh-pol section{padding-block-end:36px;margin-block-end:36px}\r\n  #sgh-pol h2{gap:12px}\r\n  #sgh-pol .facts{grid-template-columns:minmax(0,1fr)}\r\n  #sgh-pol .foot-grid{grid-template-columns:minmax(0,1fr);gap:32px}\r\n  #sgh-pol .btn{width:100%;justify-content:center}\r\n}\r\n<\/style>\r\n<div id=\"sgh-pol\" lang=\"en\">\r\n  <header class=\"hero band\"><div class=\"w\">\r\n    <nav class=\"crumb\" aria-label=\"Breadcrumb\"><a href=\"\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><span>Policy<\/span><\/nav>\r\n    <h1>Refund Policy<\/h1>\r\n    <p class=\"lead\">When you can get a refund for an online payment, and how long it takes.<\/p>\r\n    <div class=\"meta\">\r\n      <div><small>Company<\/small><span>Bait Al Batterjee Hospitals Management LLC<\/span><\/div>\r\n      <div><small>Last updated<\/small><span>10 November 2026<\/span><\/div>\r\n      <div><small>Applies to<\/small><span>www.saudigerman.com<\/span><\/div>\r\n    <\/div>\r\n  <\/div><\/header>\r\n  <nav class=\"tabs band\" aria-label=\"Company information and policies\"><div class=\"w\"><ul><li><a href=\"\/about-us\/\">About Us<\/a><\/li><li><a href=\"\/terms-and-conditions\/\">Terms &amp; Conditions<\/a><\/li><li><a href=\"\/privacy-policy\/\">Privacy &amp; Cookies<\/a><\/li><li><a href=\"\/refund-policy\/\" aria-current=\"page\">Refund Policy<\/a><\/li><li><a href=\"\/cancellation-policy\/\">Cancellation Policy<\/a><\/li><li><a href=\"\/delivery-policy\/\">Delivery &amp; Confirmation<\/a><\/li><li><a href=\"\/contact-us\/\">Contact Us<\/a><\/li><\/ul><\/div><\/nav>\r\n  <div class=\"w body\">\r\n    <aside class=\"toc\" aria-label=\"On this page\">\r\n      <span class=\"label\">On this page<\/span>\r\n      <ol><li><a href=\"#summary\">Summary<\/a><\/li><li><a href=\"#services\">Healthcare services<\/a><\/li><li><a href=\"#products\">Pharmacy products<\/a><\/li><li><a href=\"#how\">How to request a refund<\/a><\/li><\/ol>\r\n      <div class=\"help\"><p>Questions about this page?<\/p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><a href=\"tel:8002211\">800 2211 (toll free, UAE)<\/a><\/div>\r\n    <\/aside>\r\n    <article>\r\n      <section id=\"summary\" aria-labelledby=\"summary-h\"><h2 id=\"summary-h\"><span class=\"n\">01<\/span>Summary<\/h2>\r\n<p class=\"note\">Approved refunds are made only to the original mode of payment (the same card used for the purchase) and are processed within 10 to 45 days, depending on the issuing bank of the credit card.<\/p><p>We do not give cash refunds for online card payments.<\/p>\r\n      <\/section>\r\n      <section id=\"services\" aria-labelledby=\"services-h\"><h2 id=\"services-h\"><span class=\"n\">02<\/span>Healthcare services<\/h2>\r\n<p>You are entitled to a full refund for a prepaid service when:<\/p><ul><li>You cancel the appointment or service in line with our <a href=\"\/cancellation-policy\/\">Cancellation Policy<\/a><\/li><li>We cancel or cannot provide the service you paid for<\/li><li>Your doctor decides the prepaid service is not medically suitable for you and it is not performed<\/li><li>You were charged twice or charged the wrong amount<\/li><\/ul><p>Services that have already been provided, fully or in part, are not refundable. If part of a package has been used, we refund the unused part at the price shown on your receipt.<\/p>\r\n      <\/section>\r\n      <section id=\"products\" aria-labelledby=\"products-h\"><h2 id=\"products-h\"><span class=\"n\">03<\/span>Pharmacy products<\/h2>\r\n<p>For health and safety reasons, and under UAE pharmacy regulations, medicines and medical products cannot be returned once they have been dispensed, except in the following cases, where we will replace the item or give a full refund:<\/p><ul><li>The wrong product was sent by us<\/li><li>The product is defective or expired<\/li><li>The product was damaged in shipping<\/li><li>The product was tampered with<\/li><\/ul><p>Please tell us within 48 hours of receiving the product, keep it in its original packaging, and include your order number and a photo where possible.<\/p>\r\n      <\/section>\r\n      <section id=\"how\" aria-labelledby=\"how-h\"><h2 id=\"how-h\"><span class=\"n\">04<\/span>How to request a refund<\/h2>\r\n<p>Email <a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a> or call <a href=\"tel:8002211\">800 2211<\/a> with your name, order or receipt number, and the reason for your request. We review every request and reply within 5 working days. Once a refund is approved, we send it to your card, and your bank then takes 10 to 45 days to show it on your statement.<\/p>\r\n      <\/section>\r\n    <\/article>\r\n  <\/div>\r\n  <div class=\"foot band\"><div class=\"w foot-grid\">\r\n    <div>\r\n      <span class=\"label\">Website owner<\/span>\r\n      <p><strong>Bait Al Batterjee Hospitals Management LLC<\/strong>www.saudigerman.com is owned, maintained and operated by Bait Al Batterjee Hospitals Management LLC, the company named in our registered trade license, trading as Saudi German Hospital Dubai. United Arab Emirates is our country of domicile.<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">Contact<\/span>\r\n      <p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><br><a href=\"tel:8002211\">800 2211<\/a><br>Hessa Street 331 West, Al Barsha 3, P.O. Box 391093<br>Dubai, United Arab Emirates<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">We accept<\/span>\r\n      <div class=\"cards\"><span class=\"card\"><svg width=\"46\" height=\"16\" viewBox=\"0 0 46 16\" role=\"img\" aria-label=\"Visa\"><text x=\"23\" y=\"14\" text-anchor=\"middle\" font-family=\"Arial,Helvetica,sans-serif\" font-size=\"17\" font-weight=\"800\" font-style=\"italic\" fill=\"#1A1F71\" letter-spacing=\"1\">VISA<\/text><\/svg><\/span><span class=\"card\"><svg width=\"42\" height=\"26\" viewBox=\"0 0 42 26\" role=\"img\" aria-label=\"Mastercard\"><circle cx=\"15\" cy=\"13\" r=\"11\" fill=\"#EB001B\"\/><circle cx=\"27\" cy=\"13\" r=\"11\" fill=\"#F79E1B\"\/><path d=\"M21 3.8a11 11 0 0 1 0 18.4a11 11 0 0 1 0-18.4z\" fill=\"#FF5F00\"\/><\/svg><\/span><\/div>\r\n      <p class=\"small\">All online payments are charged in UAE Dirham (AED).<\/p>\r\n    <\/div>\r\n  <\/div><\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\/Policy Refund Policy When you can get a refund for an online payment, and how long it takes. CompanyBait Al Batterjee Hospitals Management LLC Last updated10 November 2026 Applies towww.saudigerman.com About Us Terms &amp; Conditions Privacy &amp; Cookies Refund Policy Cancellation Policy Delivery &amp; Confirmation Contact Us On this page Summary Healthcare services Pharmacy products&#8230;.<\/p>","protected":false},"author":1260,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-269663","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund Policy - Saudi German Hospital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.saudigerman.com\/ar\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy\" \/>\n<meta property=\"og:description\" content=\"Home\/Policy Refund Policy When you can get a refund for an online payment, and how long it takes. 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