{"id":269670,"date":"2026-11-11T14:54:25","date_gmt":"2026-11-11T10:54:25","guid":{"rendered":"https:\/\/www.saudigerman.com\/?page_id=269670"},"modified":"2026-11-11T16:17:23","modified_gmt":"2026-11-11T12:17:23","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.saudigerman.com\/ar\/cancellation-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0644\u063a\u0627\u0621<!---->"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"269670\" class=\"elementor elementor-269670\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51bc063 e-flex e-con-boxed e-con e-parent\" data-id=\"51bc063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d791530 elementor-widget elementor-widget-html\" data-id=\"d791530\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\n  Saudi German Hospital Dubai - Cancellation Policy (www.saudigerman.com\/cancellation-policy\/)\r\n  Paste this whole file into ONE Elementor \"HTML\" widget.\r\n  Page settings: Template = Elementor Full Width (or Canvas), Hide Title = on. 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div{border:0;margin:0;padding-inline-end:0}\r\n  #sgh-pol .tabs li:first-child a{padding-inline-start:0}\r\n  #sgh-pol .tabs a{padding-inline:12px}\r\n  #sgh-pol section{padding-block-end:36px;margin-block-end:36px}\r\n  #sgh-pol h2{gap:12px}\r\n  #sgh-pol .facts{grid-template-columns:minmax(0,1fr)}\r\n  #sgh-pol .foot-grid{grid-template-columns:minmax(0,1fr);gap:32px}\r\n  #sgh-pol .btn{width:100%;justify-content:center}\r\n}\r\n<\/style>\r\n<div id=\"sgh-pol\" lang=\"en\">\r\n  <header class=\"hero band\"><div class=\"w\">\r\n    <nav class=\"crumb\" aria-label=\"Breadcrumb\"><a href=\"\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><span>Policy<\/span><\/nav>\r\n    <h1>Cancellation Policy<\/h1>\r\n    <p class=\"lead\">How to cancel or reschedule a prepaid appointment, service or pharmacy order.<\/p>\r\n    <div class=\"meta\">\r\n      <div><small>Company<\/small><span>Bait Al Batterjee Hospitals Management LLC<\/span><\/div>\r\n      <div><small>Last updated<\/small><span>10 November 2026<\/span><\/div>\r\n      <div><small>Applies to<\/small><span>www.saudigerman.com<\/span><\/div>\r\n    <\/div>\r\n  <\/div><\/header>\r\n  <nav class=\"tabs band\" aria-label=\"Company information and policies\"><div class=\"w\"><ul><li><a href=\"\/about-us\/\">About Us<\/a><\/li><li><a href=\"\/terms-and-conditions\/\">Terms &amp; Conditions<\/a><\/li><li><a href=\"\/privacy-policy\/\">Privacy &amp; Cookies<\/a><\/li><li><a href=\"\/refund-policy\/\">Refund Policy<\/a><\/li><li><a href=\"\/cancellation-policy\/\" aria-current=\"page\">Cancellation Policy<\/a><\/li><li><a href=\"\/delivery-policy\/\">Delivery &amp; Confirmation<\/a><\/li><li><a href=\"\/contact-us\/\">Contact Us<\/a><\/li><\/ul><\/div><\/nav>\r\n  <div class=\"w body\">\r\n    <aside class=\"toc\" aria-label=\"On this page\">\r\n      <span class=\"label\">On this page<\/span>\r\n      <ol><li><a href=\"#appointments\">Cancelling a prepaid appointment or service<\/a><\/li><li><a href=\"#orders\">Cancelling a pharmacy order<\/a><\/li><li><a href=\"#by-us\">Cancellation by us<\/a><\/li><li><a href=\"#how\">How to cancel<\/a><\/li><li><a href=\"#cards\">Card details<\/a><\/li><\/ol>\r\n      <div class=\"help\"><p>Questions about this page?<\/p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><a href=\"tel:8002211\">800 2211 (toll free, UAE)<\/a><\/div>\r\n    <\/aside>\r\n    <article>\r\n      <section id=\"appointments\" aria-labelledby=\"appointments-h\"><h2 id=\"appointments-h\"><span class=\"n\">01<\/span>Cancelling a prepaid appointment or service<\/h2>\r\n<ul><li>Cancel at least <strong>24 hours<\/strong> before your appointment time for a full refund.<\/li><li>Cancellations less than 24 hours before the appointment, or missed appointments, are not refundable, but you may reschedule once to another date within 30 days at no extra charge.<\/li><li>To reschedule instead of cancelling, contact us before your appointment time.<\/li><\/ul>\r\n      <\/section>\r\n      <section id=\"orders\" aria-labelledby=\"orders-h\"><h2 id=\"orders-h\"><span class=\"n\">02<\/span>Cancelling a pharmacy order<\/h2>\r\n<ul><li>You can cancel a pharmacy order for a full refund at any time before it is dispensed or sent for delivery.<\/li><li>Once an order has been dispensed or sent for delivery it cannot be cancelled. Replacement is allowed only if the wrong, defective, damaged or tampered product was received, as set out in our <a href=\"\/refund-policy\/\">Refund Policy<\/a>.<\/li><\/ul>\r\n      <\/section>\r\n      <section id=\"by-us\" aria-labelledby=\"by-us-h\"><h2 id=\"by-us-h\"><span class=\"n\">03<\/span>Cancellation by us<\/h2>\r\n<p>If we have to cancel or reschedule your appointment, for example because a doctor is unavailable, we will contact you to offer a new time. If the new time does not suit you, we give a full refund.<\/p>\r\n      <\/section>\r\n      <section id=\"how\" aria-labelledby=\"how-h\"><h2 id=\"how-h\"><span class=\"n\">04<\/span>How to cancel<\/h2>\r\n<p>Email <a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a> or call <a href=\"tel:8002211\">800 2211<\/a> with your name and booking or order number. We confirm your cancellation by email or SMS.<\/p><p class=\"note\">Refunds for cancellations are made only to the original mode of payment and are processed within 10 to 45 days, depending on the issuing bank of the credit card.<\/p>\r\n      <\/section>\r\n      <section id=\"cards\" aria-labelledby=\"cards-h\"><h2 id=\"cards-h\"><span class=\"n\">05<\/span>Card details<\/h2>\r\n<p>We will not pass any debit or credit card details to third parties.<\/p>\r\n      <\/section>\r\n    <\/article>\r\n  <\/div>\r\n  <div class=\"foot band\"><div class=\"w foot-grid\">\r\n    <div>\r\n      <span class=\"label\">Website owner<\/span>\r\n      <p><strong>Bait Al Batterjee Hospitals Management LLC<\/strong>www.saudigerman.com is owned, maintained and operated by Bait Al Batterjee Hospitals Management LLC, the company named in our registered trade license, trading as Saudi German Hospital Dubai. United Arab Emirates is our country of domicile.<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">Contact<\/span>\r\n      <p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><br><a href=\"tel:8002211\">800 2211<\/a><br>Hessa Street 331 West, Al Barsha 3, P.O. Box 391093<br>Dubai, United Arab Emirates<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">We accept<\/span>\r\n      <div class=\"cards\"><span class=\"card\"><svg width=\"46\" height=\"16\" viewBox=\"0 0 46 16\" role=\"img\" aria-label=\"Visa\"><text x=\"23\" y=\"14\" text-anchor=\"middle\" font-family=\"Arial,Helvetica,sans-serif\" font-size=\"17\" font-weight=\"800\" font-style=\"italic\" fill=\"#1A1F71\" letter-spacing=\"1\">VISA<\/text><\/svg><\/span><span class=\"card\"><svg width=\"42\" height=\"26\" viewBox=\"0 0 42 26\" role=\"img\" aria-label=\"Mastercard\"><circle cx=\"15\" cy=\"13\" r=\"11\" fill=\"#EB001B\"\/><circle cx=\"27\" cy=\"13\" r=\"11\" fill=\"#F79E1B\"\/><path d=\"M21 3.8a11 11 0 0 1 0 18.4a11 11 0 0 1 0-18.4z\" fill=\"#FF5F00\"\/><\/svg><\/span><\/div>\r\n      <p class=\"small\">All online payments are charged in UAE Dirham (AED).<\/p>\r\n    <\/div>\r\n  <\/div><\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\/Policy Cancellation Policy How to cancel or reschedule a prepaid appointment, service or pharmacy order. CompanyBait Al Batterjee Hospitals Management LLC Last updated10 November 2026 Applies towww.saudigerman.com About Us Terms &amp; Conditions Privacy &amp; Cookies Refund Policy Cancellation Policy Delivery &amp; Confirmation Contact Us On this page Cancelling a prepaid appointment or service Cancelling a&#8230;.<\/p>","protected":false},"author":1260,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-269670","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cancellation Policy - Saudi German Hospital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.saudigerman.com\/ar\/cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation Policy\" \/>\n<meta property=\"og:description\" content=\"Home\/Policy Cancellation Policy How to cancel or reschedule a prepaid appointment, service or pharmacy order. 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