{"id":269694,"date":"2026-11-11T15:59:45","date_gmt":"2026-11-11T11:59:45","guid":{"rendered":"https:\/\/www.saudigerman.com\/?page_id=269694"},"modified":"2026-11-11T16:17:03","modified_gmt":"2026-11-11T12:17:03","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/www.saudigerman.com\/ar\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"269694\" class=\"elementor elementor-269694\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43c8ab4 e-flex e-con-boxed e-con e-parent\" data-id=\"43c8ab4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63b09af elementor-widget elementor-widget-html\" data-id=\"63b09af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\n  Saudi German Hospital Dubai - Delivery & Payment Confirmation (www.saudigerman.com\/delivery-policy\/)\r\n  Paste this whole file into ONE Elementor \"HTML\" widget.\r\n  Page settings: Template = Elementor Full Width (or Canvas), Hide Title = on. 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div{border:0;margin:0;padding-inline-end:0}\r\n  #sgh-pol .tabs li:first-child a{padding-inline-start:0}\r\n  #sgh-pol .tabs a{padding-inline:12px}\r\n  #sgh-pol section{padding-block-end:36px;margin-block-end:36px}\r\n  #sgh-pol h2{gap:12px}\r\n  #sgh-pol .facts{grid-template-columns:minmax(0,1fr)}\r\n  #sgh-pol .foot-grid{grid-template-columns:minmax(0,1fr);gap:32px}\r\n  #sgh-pol .btn{width:100%;justify-content:center}\r\n}\r\n<\/style>\r\n<div id=\"sgh-pol\" lang=\"en\">\r\n  <header class=\"hero band\"><div class=\"w\">\r\n    <nav class=\"crumb\" aria-label=\"Breadcrumb\"><a href=\"\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><span>Policy<\/span><\/nav>\r\n    <h1>Delivery &amp; Payment Confirmation<\/h1>\r\n    <p class=\"lead\">How you receive confirmation of your payment, and how our services and products are delivered.<\/p>\r\n    <div class=\"meta\">\r\n      <div><small>Company<\/small><span>Bait Al Batterjee Hospitals Management LLC<\/span><\/div>\r\n      <div><small>Last updated<\/small><span>10 November 2026<\/span><\/div>\r\n      <div><small>Applies to<\/small><span>www.saudigerman.com<\/span><\/div>\r\n    <\/div>\r\n  <\/div><\/header>\r\n  <nav class=\"tabs band\" aria-label=\"Company information and policies\"><div class=\"w\"><ul><li><a href=\"\/about-us\/\">About Us<\/a><\/li><li><a href=\"\/terms-and-conditions\/\">Terms &amp; Conditions<\/a><\/li><li><a href=\"\/privacy-policy\/\">Privacy &amp; Cookies<\/a><\/li><li><a href=\"\/refund-policy\/\">Refund Policy<\/a><\/li><li><a href=\"\/cancellation-policy\/\">Cancellation Policy<\/a><\/li><li><a href=\"\/delivery-policy\/\" aria-current=\"page\">Delivery &amp; Confirmation<\/a><\/li><li><a href=\"\/contact-us\/\">Contact Us<\/a><\/li><\/ul><\/div><\/nav>\r\n  <div class=\"w body\">\r\n    <aside class=\"toc\" aria-label=\"On this page\">\r\n      <span class=\"label\">On this page<\/span>\r\n      <ol><li><a href=\"#confirmation\">Payment confirmation<\/a><\/li><li><a href=\"#services\">Delivery of healthcare services<\/a><\/li><li><a href=\"#products\">Delivery of pharmacy products<\/a><\/li><li><a href=\"#issues\">Problems with a delivery<\/a><\/li><\/ol>\r\n      <div class=\"help\"><p>Questions about this page?<\/p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><a href=\"tel:8002211\">800 2211 (toll free, UAE)<\/a><\/div>\r\n    <\/aside>\r\n    <article>\r\n      <section id=\"confirmation\" aria-labelledby=\"confirmation-h\"><h2 id=\"confirmation-h\"><span class=\"n\">01<\/span>Payment confirmation<\/h2>\r\n<p class=\"note\">Once your payment is successful, a confirmation is shown on screen and a receipt is sent to the email address you provided, with an SMS to your mobile number, within 24 hours.<\/p><p>The receipt shows the service or product, the amount in AED, the date and your payment reference. If you do not receive it within 24 hours, please check your spam folder or contact us at <a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a>.<\/p>\r\n      <\/section>\r\n      <section id=\"services\" aria-labelledby=\"services-h\"><h2 id=\"services-h\"><span class=\"n\">02<\/span>Delivery of healthcare services<\/h2>\r\n<p>Healthcare services paid for online, such as consultations, tests and procedures, are delivered in person at Saudi German Hospital Dubai, Hessa Street 331 West, Al Barsha 3, Dubai, on the date and time confirmed in your booking. Please bring your Emirates ID or passport and your payment confirmation. No shipping or delivery fee applies to services.<\/p>\r\n      <\/section>\r\n      <section id=\"products\" aria-labelledby=\"products-h\"><h2 id=\"products-h\"><span class=\"n\">03<\/span>Delivery of pharmacy products<\/h2>\r\n<ul><li>Prescribed pharmacy products can be collected free of charge from our in-hospital pharmacy.<\/li><li>Where home delivery is offered, it is available within the United Arab Emirates only. Any delivery fee is shown before you pay; if no fee is shown, delivery is free.<\/li><li>Local delivery time: within Dubai, within 1 working day of order confirmation; other emirates, within 1 to 3 working days.<\/li><li>International delivery: we do not ship outside the United Arab Emirates.<\/li><li>Medicines are packed to keep them safe and at the right temperature, and are handed only to the patient or an adult who can show the order details.<\/li><\/ul>\r\n      <\/section>\r\n      <section id=\"issues\" aria-labelledby=\"issues-h\"><h2 id=\"issues-h\"><span class=\"n\">04<\/span>Problems with a delivery<\/h2>\r\n<p>If your order arrives late, damaged or incorrect, contact us within 48 hours at <a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a> or <a href=\"tel:8002211\">800 2211<\/a>. See our <a href=\"\/refund-policy\/\">Refund Policy<\/a> for replacements and refunds.<\/p>\r\n      <\/section>\r\n    <\/article>\r\n  <\/div>\r\n  <div class=\"foot band\"><div class=\"w foot-grid\">\r\n    <div>\r\n      <span class=\"label\">Website owner<\/span>\r\n      <p><strong>Bait Al Batterjee Hospitals Management LLC<\/strong>www.saudigerman.com is owned, maintained and operated by Bait Al Batterjee Hospitals Management LLC, the company named in our registered trade license, trading as Saudi German Hospital Dubai. United Arab Emirates is our country of domicile.<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">Contact<\/span>\r\n      <p><a href=\"mailto:info@saudigerman.com\">info@saudigerman.com<\/a><br><a href=\"tel:8002211\">800 2211<\/a><br>Hessa Street 331 West, Al Barsha 3, P.O. Box 391093<br>Dubai, United Arab Emirates<\/p>\r\n    <\/div>\r\n    <div>\r\n      <span class=\"label\">We accept<\/span>\r\n      <div class=\"cards\"><span class=\"card\"><svg width=\"46\" height=\"16\" viewBox=\"0 0 46 16\" role=\"img\" aria-label=\"Visa\"><text x=\"23\" y=\"14\" text-anchor=\"middle\" font-family=\"Arial,Helvetica,sans-serif\" font-size=\"17\" font-weight=\"800\" font-style=\"italic\" fill=\"#1A1F71\" letter-spacing=\"1\">VISA<\/text><\/svg><\/span><span class=\"card\"><svg width=\"42\" height=\"26\" viewBox=\"0 0 42 26\" role=\"img\" aria-label=\"Mastercard\"><circle cx=\"15\" cy=\"13\" r=\"11\" fill=\"#EB001B\"\/><circle cx=\"27\" cy=\"13\" r=\"11\" fill=\"#F79E1B\"\/><path d=\"M21 3.8a11 11 0 0 1 0 18.4a11 11 0 0 1 0-18.4z\" fill=\"#FF5F00\"\/><\/svg><\/span><\/div>\r\n      <p class=\"small\">All online payments are charged in UAE Dirham (AED).<\/p>\r\n    <\/div>\r\n  <\/div><\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\/Policy Delivery &amp; Payment Confirmation How you receive confirmation of your payment, and how our services and products are delivered. CompanyBait Al Batterjee Hospitals Management LLC Last updated10 November 2026 Applies towww.saudigerman.com About Us Terms &amp; Conditions Privacy &amp; Cookies Refund Policy Cancellation Policy Delivery &amp; Confirmation Contact Us On this page Payment confirmation Delivery&#8230;.<\/p>","protected":false},"author":1260,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-269694","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery Policy - Saudi German Hospital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.saudigerman.com\/ar\/delivery-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery Policy\" \/>\n<meta property=\"og:description\" content=\"Home\/Policy Delivery &amp; Payment Confirmation How you receive confirmation of your payment, and how our services and products are delivered. 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