01Cancelling a prepaid appointment or service
- Cancel at least 24 hours before your appointment time for a full refund.
- Cancellations less than 24 hours before the appointment, or missed appointments, are not refundable, but you may reschedule once to another date within 30 days at no extra charge.
- To reschedule instead of cancelling, contact us before your appointment time.
02Cancelling a pharmacy order
- You can cancel a pharmacy order for a full refund at any time before it is dispensed or sent for delivery.
- Once an order has been dispensed or sent for delivery it cannot be cancelled. Replacement is allowed only if the wrong, defective, damaged or tampered product was received, as set out in our Refund Policy.
03Cancellation by us
If we have to cancel or reschedule your appointment, for example because a doctor is unavailable, we will contact you to offer a new time. If the new time does not suit you, we give a full refund.
04How to cancel
Email [email protected] or call 800 2211 with your name and booking or order number. We confirm your cancellation by email or SMS.
Refunds for cancellations are made only to the original mode of payment and are processed within 10 to 45 days, depending on the issuing bank of the credit card.
05Card details
We will not pass any debit or credit card details to third parties.