01Payment confirmation
Once your payment is successful, a confirmation is shown on screen and a receipt is sent to the email address you provided, with an SMS to your mobile number, within 24 hours.
The receipt shows the service or product, the amount in AED, the date and your payment reference. If you do not receive it within 24 hours, please check your spam folder or contact us at [email protected].
02Delivery of healthcare services
Healthcare services paid for online, such as consultations, tests and procedures, are delivered in person at Saudi German Hospital Dubai, Hessa Street 331 West, Al Barsha 3, Dubai, on the date and time confirmed in your booking. Please bring your Emirates ID or passport and your payment confirmation. No shipping or delivery fee applies to services.
03Delivery of pharmacy products
- Prescribed pharmacy products can be collected free of charge from our in-hospital pharmacy.
- Where home delivery is offered, it is available within the United Arab Emirates only. Any delivery fee is shown before you pay; if no fee is shown, delivery is free.
- Local delivery time: within Dubai, within 1 working day of order confirmation; other emirates, within 1 to 3 working days.
- International delivery: we do not ship outside the United Arab Emirates.
- Medicines are packed to keep them safe and at the right temperature, and are handed only to the patient or an adult who can show the order details.
04Problems with a delivery
If your order arrives late, damaged or incorrect, contact us within 48 hours at [email protected] or 800 2211. See our Refund Policy for replacements and refunds.