01Website owner
www.saudigerman.com (the "Website") is owned, maintained and operated by Bait Al Batterjee Hospitals Management LLC, trading as Saudi German Hospital Dubai ("we", "us", "our"). These terms apply to every visit to the Website and every purchase made through it. By using the Website you agree to these terms. If you do not agree, please do not use the Website.
02Country of domicile and governing law
United Arab Emirates is our country of domicile.
These terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.
Any purchase, dispute or claim arising out of or in connection with this Website shall be governed and construed in accordance with the laws of UAE. The courts of Dubai, United Arab Emirates have jurisdiction over any such dispute.
03Payment methods and currency
We accept online payments using Visa and Mastercard credit and debit cards in UAE Dirham (AED).
- The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt.
- The amount charged to the card will be shown in your card currency. If your card is not in AED, your card issuing bank converts the amount and may charge a foreign exchange fee.
- Payments are processed by our licensed payment service provider over a secure connection. We do not store card details on the Website.
04Sanctioned countries
We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) sanctioned countries, or to individuals or entities on applicable sanctions lists, in accordance with the laws of the UAE.
05Minors
Minors under the age of 18 shall be prohibited to register as a User of this Website and are not allowed to transact or use the Website. A parent or legal guardian may make a payment on behalf of a patient who is under 18.
06Your account and responsibilities
- You are responsible for maintaining the confidentiality of your account, user name and password, and for all activity under your account.
- Please tell us straight away at [email protected] if you believe your account has been used without your permission.
- The cardholder must retain a copy of transaction records and the Website's policies and rules.
- You agree to give accurate, current and complete information when booking or paying, and to use the Website only for lawful purposes.
07Services, prices and medical care
Descriptions and prices of services and products are shown on the Website in AED and include VAT where applicable. Prices may change, but the price confirmed at checkout is the price you pay for that order.
Paying online for a consultation, test or procedure secures your booking. Clinical decisions are made by our licensed doctors after assessment; if a doctor advises a different or additional service, any price difference will be explained to you before it is provided.
The Website gives general information only and does not replace medical advice. In an emergency call 998 or go to the nearest emergency department.
08Refunds, cancellations and delivery
Refunds, cancellations and delivery of services and products are covered by our Refund Policy, Cancellation Policy and Delivery & Confirmation Policy, which form part of these terms. Refunds will be done only through the original mode of payment.
09Use of the Website and liability
All content on the Website, including text, logos and images, belongs to us or our licensors and may not be copied without our written permission.
We work to keep the Website accurate and available but do not guarantee it will be free of errors or interruptions. To the extent permitted by UAE law, we are not liable for indirect or consequential loss arising from use of the Website.
The Website may link to third-party websites. We are not responsible for their content or privacy practices.
10Changes to these terms
We may update these terms at any time. Changes take effect on the day they are posted on the Website, so please check this page regularly. Questions about these terms can be sent to [email protected].